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FAQs

What are the document needed to issue a passport for a UAE citizen?

UAE citizens can renew their expired passport by:

Electronic smart channels:

Service centers:

New personal photograph:

  • White background
  • Face should be clear.
  • No glasses allowed.
  • Straight face.
  • No modification or editors allowed

Expired passport

 

 

 

 

 

 

 

 

Original ID and Family Book, or copies of them

 

 

 

 

 

 

 

 

 

 

New personal photograph:
  • White background.
  • Face should be clear.
  • No glasses allowed.
  • Straight face.
  • No modification or editors allowed

I am a resident and I would like to issue a residence permit for my newborn, what are the documents needed for issuance?

  • Colored photograph for the sponsored.
  • Dully attested birth certificate.
  • Sponsored passport with validity of minimum 6 months.
  • Emirates ID for the sponsored.
  • Salary certificate  minimum of  (3000 aed+ accommodation or 4000 aed )
  • Health insurance of the sponsor.

What are the financial penalties I get if I overstay my residency permit?

People who have overstayed in the country after the expiry of their residence visa need to pay 100 aed per day, plus 100 aed service fees paid on the border crossing point.

How much should a UAE citizen pay to issue a residency for a domestic helper?

All the information is available online on our website and on our smart phone application. Issuing a residency permit for a domestic helper for a UAE citizen coasts (150) per year. (100) additional if it is urgent.

For how long can a resident reside out of the UAE without canceling the residency?

Resident Permit becomes invalid if the Resident resides out of the UAE for more than Six months.

What are the documents required to issue a residency for an individual working in private sector or free zone?

In order to Issue a residency for an individual working in privet sector or free zone, you need the following:

  • Entry permit application signed by the sponsor. 
  • A copy of the commercial license. 
  • Copy of the sponsor d’s passport
  • Medical check-up report not older than 3 months.
  • Emirates ID receipt
  • labour card issued by the ministry of labour

This service is available through our smart phone application, website and service centers.

 

What conditions apply for a resident to obtain entry permit for a domestic helper? How can a resident apply for an entry permit for a domestic helper?

In order to issue an entry permit for a domestic helper by a resident, the following is required:

Minimum salary of (7000) aed.

Federal fees will be paid annually equivalent for the domestic helper’s annual salary which should not be less than (400) per month.

The sponsor should not sign a waiver of the domestic helpers’ sponsorship within a year from the date of the application.

There is no kinship between the sponsor and the sponsored.

The sponsor should be a resident with his family in the country.

Women can be head of the family and sponsor a domestic helper in case she is working in a unique skilled path, such as medicine, engineering, teaching, or any equivalent. Specialties that needs university degrees or special trainings not less than one year determined in consultation with the concerned authorities.

It is not allowed to sponsor a domestic helper or any of this category if it is proved that the sponsor is unable to pay the salary or traveling costs at any time, or to leave the domestic helper without a work, or allowing him/her to work for others.

It is not allowed to sponsor a domestic helper or any of this category if it is proved that the sponsor is unable to bear the costs involved and pay the salary or traveling costs at any time, or to leave the domestic helper without a work, or allowing him/her to work for others.

The following are allowed to sponsor domestic helper without the salary condition:  

Domestic helpers or what considered their equivalent.

Workers or what considered their equivalent.

I live abroad and I would like to visit the UAE which visa I should apply for?

  • If you have relatives of the first degree (father, mother, spouse, son, daughter, father of the spouse or mother of the spouse) you can apply for entry permit section " Long term single entry visa - tourist" allows relatives nonrenewable 90 days single visit, and "Short term single entry visa - tourist" the user can apply through the sponsor, the smart phone application, the website or the service centers. 
  • If you do not have any first degree relatives, you can apply through the tours offices.

What are the documents needed to renew a residency of a resident sponsor?

  • Sponsored passport with minimum validation of six months.       
  • Salary certificate. 
  • Original entry permit (for some government entities).        
  • Emirates ID for the sponsored
  • Medical check-up report.                    
  • Emirates ID for the sponsor.
  • Health insurance
  • copy of the sponsors’ passport
  • Tenancy contract.
  • Copy of the work contract 

How long does it take to issue entry permit for residents of the GCC and their companions?

The procedures start as soon as our in charged employees receive the application, the user will be notified once it is done, it should be completed within 24 hours, some of the application might be subjected to management procedures therefor it might take longer, in case of approval, the visa will be sent via Email to the registered user.

How long does it take for my "Passport" issued by E services on the website or the App, to be delivered?

The procedures start as soon as our in charged employees receive the application, the user will be notified once it is done, it should be completed within 24 hours and the delivery service will contact you for location and deliver it within 3 working days. In case the user did not answer the delivery service for 30 days, the Passport will be returned to the Traffic and licensing department all according to each Emirates.

Is there an option provided by Eservices allows the user to get the passport personally in case he doesn't want to receive it by delivery service?

The ministry of interior offer "passport issuance service" for expired passports or soon to expire, by signing into the website or application, select citizenship and residency", passport issuance service". The user can fill the application and pay on-line. The new passport will be delivered only via Empost delivery service it can't be picked up personally, the delivery company will contact you for more information regarding you location and time. Please notice that the delivery company will deliver the passport only to the person in charge. In case the user wants to keep his old passport, the delivery company will deliver both the new and the old passport.

Sometimes some of the requests or questions regarding residents of the GCC and their companions aren’t responded?

The employees of the ministry of interior who are entitled to answer the customers’ requests, information’s and complains, are available during the official working hours from 08:00 am to 04:00, Sunday to Thursday. Therefore it is best to use our services during working hours or else your request will be answered the following day.

Why can't a father finish his children's transactions using his own account in the website and the app?

Current services that are provided by the ministry of interior are offered for those who are registered only as they are connected directly with their Emirates ID number, by which each user has his own account, the ministry continues to develop its services to provide the best for the audience.

How long it takes for the GCC visa to be issued?

As per “GCC residents and their companion website” it takes 24 hours.

What are the required documents to get a visa?

  1. Private Sector: sponsor’s passport copy. Salary certificate / photocopy of employment contract.
  2. Public Sector: salary certificate / photocopy of tenancy contract.
  3. Children visa: Birth certificate attested at the UAE embassy (in your home country) and the UAE Ministry of Foreign Affairs.
  4. Wife’s visa: marriage contract attested at the UAE embassy (in your home country) and the UAE Ministry of Foreign Affairs. 

What are the required document for resident permit renewal?

  1. All resident permits: Medical check-up /medical insurance/ sponsor's ID (passport copy)/ photocopy of applicant’s passport.
  2. Expats: The above requirements plus: Tenancy/lease contract attested by the Municipality / (Baladiya) photocopy of employment contract / salary certificate.